Managed Support - Revision history

Favyen Bastani at 20:00, 10 August 2018

2018-08-10T20:00:11Z

Favyen Bastani at 20:00, 10 August 2018

2018-08-10T20:00:00Z

Favyen Bastani at 22:47, 26 June 2016

2016-06-26T22:47:46Z

Favyen Bastani at 22:47, 26 June 2016

2016-06-26T22:47:36Z

Favyen Bastani at 14:24, 30 June 2015

2015-06-30T14:24:45Z

Favyen Bastani at 14:23, 30 June 2015

2015-06-30T14:23:09Z

Favyen Bastani at 02:40, 30 June 2015

2015-06-30T02:40:30Z

Favyen Bastani at 02:40, 30 June 2015

2015-06-30T02:40:08Z

Favyen Bastani at 02:39, 30 June 2015

2015-06-30T02:39:59Z

Favyen Bastani: Created page with "While our services are unmanaged, we provide 24/7 managed support at '''$60.00/hour (billed in 15-minute increments)'''. Our experienced staff is able to assist in a diverse s..."

2015-06-30T02:39:51Z

Created page with "While our services are unmanaged, we provide 24/7 managed support at '''$60.00/hour (billed in 15-minute increments)'''. Our experienced staff is able to assist in a diverse s..."

New page

While our services are unmanaged, we provide 24/7 managed support at '''$60.00/hour (billed in 15-minute increments)'''. Our experienced staff is able to assist in a diverse set of areas, including server software configuration and optimization (e.g. web/mail/DNS servers, control panels, game servers), penetration testing and security breanch investigation, distributed system setup (e.g. GlusterFS/MooseFS/CephFS, front-end web server redundancy, replicated mail server), and backup implementation and recovery.

You can open a managed ticket on the Support tab, by selecting the "Managed Support" category. After receiving your ticket, we will assess the complexity of your request and reply within thirty minutes with a time estimate for the task; upon your confirmation, we will complete the request, and management time will be charged to your account credit.

We are also able to automatically intervene on your server if a service fails -- contact sales@lunanode.com for more information.

@@ Line 1: / Line 1: @@
 While our services are unmanaged, we provide managed support at '''$100.00/hour (billed in 15-minute increments, with one-hour minimum)'''. Our experienced staff is able to assist in a diverse set of areas, including server software configuration and optimization (e.g. web/mail/DNS servers, control panels, game servers), penetration testing and security breanch investigation, distributed system setup (e.g. GlusterFS/MooseFS/CephFS, front-end web server redundancy, replicated mail server), and backup implementation and recovery.
-You can open a managed ticket on the '''Support tab''', by selecting the "Managed Support" category. After receiving your ticket, we will assess the complexity of your request and reply within thirty minutes with a time estimate for the task; upon your confirmation, we will complete the request, and management time will be charged to your account credit.
+You can open a managed ticket on the '''Support tab''', by selecting the "Managed Support" category. After receiving your ticket, we will assess the complexity of your request and reply with a time estimate for the task; upon your confirmation, we will complete the request, and management time will be charged to your account credit.
 We are also able to automatically intervene on your server if a service fails -- contact [mailto:sales@lunanode.com sales@lunanode.com] for more information.

← Older revision		Revision as of 20:00, 10 August 2018
Line 1:		Line 1:
−	While our services are unmanaged, we provide ~~24/7~~ managed support at '''$60.00/hour (billed in 15-minute increments)'''. Our experienced staff is able to assist in a diverse set of areas, including server software configuration and optimization (e.g. web/mail/DNS servers, control panels, game servers), penetration testing and security breanch investigation, distributed system setup (e.g. GlusterFS/MooseFS/CephFS, front-end web server redundancy, replicated mail server), and backup implementation and recovery.	+	While our services are unmanaged, we provide managed support at '''$100.00/hour (billed in 15-minute increments, with one-hour minimum)'''. Our experienced staff is able to assist in a diverse set of areas, including server software configuration and optimization (e.g. web/mail/DNS servers, control panels, game servers), penetration testing and security breanch investigation, distributed system setup (e.g. GlusterFS/MooseFS/CephFS, front-end web server redundancy, replicated mail server), and backup implementation and recovery.

	You can open a managed ticket on the '''Support tab''', by selecting the "Managed Support" category. After receiving your ticket, we will assess the complexity of your request and reply within thirty minutes with a time estimate for the task; upon your confirmation, we will complete the request, and management time will be charged to your account credit.		You can open a managed ticket on the '''Support tab''', by selecting the "Managed Support" category. After receiving your ticket, we will assess the complexity of your request and reply within thirty minutes with a time estimate for the task; upon your confirmation, we will complete the request, and management time will be charged to your account credit.

@@ Line 9: / Line 9: @@
 For most kinds of managed support, we will need access to your server. The preferred way to do this is to add our SSH key to your authorized keys file, and let us know what user account to authenticate as:
-  <nowiki>ssh-rsa AAAAB3NzaC1yc2EAAAADAQABAAABAQC/YL5kEqOHxWmSAneuhEkD6eEgbXh5ivE2XGQJaKvfWkaZ8n3fkPe/Um54Oaa0isSXKzslEEIvataysrk7QUgfsHfrNd/CayQmy+6xRj8sZjN92gHlA27rhJX007lG9O6VAVXBOtnlqdxbCh/MJkZWhLgJ5suoeNx1DIeUXjE3yw8jYbLBdDDW/zr+ewxJ9nxEtdz3TRnxoRST889ZzImS6Mz/7OxnibWzALyP0LXqM4WBmipdB/eRx1dQnIaWGgN+NTMlf0FGQCFmAT/veS75d+ZO310QdCz1dmOuW07+ECCnkqEmGUecv9Eli0DIw5Qa6w+ggEvaPJTJDEREcZ3r lunanode@gateway</nowiki>
+  <nowiki>ssh-rsa AAAAB3NzaC1yc2EAAAADAQABAAABAQC/YL5kEqOHxWmSAneuhEkD6eEgbXh5ivE2XGQJaKvfWkaZ8n3fkPe/Um54Oaa0isSXKzslEEIvataysrk7QUgfsHfrNd/CayQmy+6xRj8sZjN92gHlA27rhJX007lG9O6VAVXBOtnlqdxbCh/MJkZWhLgJ5suoeNx1DIeUXjE3yw8jYbLBdDDW/zr+ewxJ9nxEtdz3TRnxoRST889ZzImS6Mz/7OxnibWzALyP0LXqM4WBmipdB/eRx1dQnIaWGgN+NTMlf0FGQCFmAT/veS75d+ZO310QdCz1dmOuW07+ECCnkqEmGUecv9Eli0DIw5Qa6w+ggEvaPJTJDEREcZ3r lunanode@lunanode</nowiki>
 Or simply:

@@ Line 9: / Line 9: @@
 For most kinds of managed support, we will need access to your server. The preferred way to do this is to add our SSH key to your authorized keys file, and let us know what user account to authenticate as:
-  <nowiki>ssh-rsa AAAAB3NzaC1yc2EAAAADAQABAAABAQCexBlhQewgre4veNrO3Ns4wbf1Xm9pHEZTyZoMZchheeLgyKuckWtrHkTcrqL4QVzyDF4KzwPf+Tc+/xa8/SzHAwTdXZg0tT2J+j3qisKxEoHBZ+1VBk8VOQP5BAqZnYlfK5McrOtwcZvLL/MZ0IB920T1dnRHI/yHgARBJzFL5MC03GGMY9Bky9NIqUQ2xD+U5VRiEW5X1/jErLAIb7nCG0JSTbbA29Kuuw2u5W+bwVTJ5KTkDXcI+AjLRnmIsUjIm9ParNrCBhvwCK+OERdfSfvLRwQ6UF/RWXH7a1NI14bhoyz3IUlak040vr22pwRr4R5BBoMkobguU2aLyIxr lunanode@gateway</nowiki>
+  <nowiki>ssh-rsa AAAAB3NzaC1yc2EAAAADAQABAAABAQC/YL5kEqOHxWmSAneuhEkD6eEgbXh5ivE2XGQJaKvfWkaZ8n3fkPe/Um54Oaa0isSXKzslEEIvataysrk7QUgfsHfrNd/CayQmy+6xRj8sZjN92gHlA27rhJX007lG9O6VAVXBOtnlqdxbCh/MJkZWhLgJ5suoeNx1DIeUXjE3yw8jYbLBdDDW/zr+ewxJ9nxEtdz3TRnxoRST889ZzImS6Mz/7OxnibWzALyP0LXqM4WBmipdB/eRx1dQnIaWGgN+NTMlf0FGQCFmAT/veS75d+ZO310QdCz1dmOuW07+ECCnkqEmGUecv9Eli0DIw5Qa6w+ggEvaPJTJDEREcZ3r lunanode@gateway</nowiki>
 Or simply:

← Older revision		Revision as of 14:24, 30 June 2015
Line 10:		Line 10:

	<nowiki>ssh-rsa AAAAB3NzaC1yc2EAAAADAQABAAABAQCexBlhQewgre4veNrO3Ns4wbf1Xm9pHEZTyZoMZchheeLgyKuckWtrHkTcrqL4QVzyDF4KzwPf+Tc+/xa8/SzHAwTdXZg0tT2J+j3qisKxEoHBZ+1VBk8VOQP5BAqZnYlfK5McrOtwcZvLL/MZ0IB920T1dnRHI/yHgARBJzFL5MC03GGMY9Bky9NIqUQ2xD+U5VRiEW5X1/jErLAIb7nCG0JSTbbA29Kuuw2u5W+bwVTJ5KTkDXcI+AjLRnmIsUjIm9ParNrCBhvwCK+OERdfSfvLRwQ6UF/RWXH7a1NI14bhoyz3IUlak040vr22pwRr4R5BBoMkobguU2aLyIxr lunanode@gateway</nowiki>		<nowiki>ssh-rsa AAAAB3NzaC1yc2EAAAADAQABAAABAQCexBlhQewgre4veNrO3Ns4wbf1Xm9pHEZTyZoMZchheeLgyKuckWtrHkTcrqL4QVzyDF4KzwPf+Tc+/xa8/SzHAwTdXZg0tT2J+j3qisKxEoHBZ+1VBk8VOQP5BAqZnYlfK5McrOtwcZvLL/MZ0IB920T1dnRHI/yHgARBJzFL5MC03GGMY9Bky9NIqUQ2xD+U5VRiEW5X1/jErLAIb7nCG0JSTbbA29Kuuw2u5W+bwVTJ5KTkDXcI+AjLRnmIsUjIm9ParNrCBhvwCK+OERdfSfvLRwQ6UF/RWXH7a1NI14bhoyz3IUlak040vr22pwRr4R5BBoMkobguU2aLyIxr lunanode@gateway</nowiki>
		+
		+	Or simply:
		+
		+	<nowiki>curl https://lunanode.com/sshkey.txt >> ~/.ssh/authorized_keys</nowiki>

	Alternatively, you can provide your password via the ticket, but this is not recommended.		Alternatively, you can provide your password via the ticket, but this is not recommended.

← Older revision		Revision as of 14:23, 30 June 2015
Line 4:		Line 4:

	We are also able to automatically intervene on your server if a service fails -- contact [mailto:sales@lunanode.com sales@lunanode.com] for more information.		We are also able to automatically intervene on your server if a service fails -- contact [mailto:sales@lunanode.com sales@lunanode.com] for more information.
		+
		+	== Providing Access ==
		+
		+	For most kinds of managed support, we will need access to your server. The preferred way to do this is to add our SSH key to your authorized keys file, and let us know what user account to authenticate as:
		+
		+	<nowiki>ssh-rsa AAAAB3NzaC1yc2EAAAADAQABAAABAQCexBlhQewgre4veNrO3Ns4wbf1Xm9pHEZTyZoMZchheeLgyKuckWtrHkTcrqL4QVzyDF4KzwPf+Tc+/xa8/SzHAwTdXZg0tT2J+j3qisKxEoHBZ+1VBk8VOQP5BAqZnYlfK5McrOtwcZvLL/MZ0IB920T1dnRHI/yHgARBJzFL5MC03GGMY9Bky9NIqUQ2xD+U5VRiEW5X1/jErLAIb7nCG0JSTbbA29Kuuw2u5W+bwVTJ5KTkDXcI+AjLRnmIsUjIm9ParNrCBhvwCK+OERdfSfvLRwQ6UF/RWXH7a1NI14bhoyz3IUlak040vr22pwRr4R5BBoMkobguU2aLyIxr lunanode@gateway</nowiki>
		+
		+	Alternatively, you can provide your password via the ticket, but this is not recommended.

← Older revision		Revision as of 02:40, 30 June 2015
Line 3:		Line 3:
	You can open a managed ticket on the Support tab, by selecting the "Managed Support" category. After receiving your ticket, we will assess the complexity of your request and reply within thirty minutes with a time estimate for the task; upon your confirmation, we will complete the request, and management time will be charged to your account credit.		You can open a managed ticket on the Support tab, by selecting the "Managed Support" category. After receiving your ticket, we will assess the complexity of your request and reply within thirty minutes with a time estimate for the task; upon your confirmation, we will complete the request, and management time will be charged to your account credit.

−	We are also able to automatically intervene on your server if a service fails -- contact [sales@lunanode.com] for more information.	+	We are also able to automatically intervene on your server if a service fails -- contact [mailto:sales@lunanode.com sales@lunanode.com] for more information.

← Older revision		Revision as of 02:39, 30 June 2015
Line 3:		Line 3:
	You can open a managed ticket on the Support tab, by selecting the "Managed Support" category. After receiving your ticket, we will assess the complexity of your request and reply within thirty minutes with a time estimate for the task; upon your confirmation, we will complete the request, and management time will be charged to your account credit.		You can open a managed ticket on the Support tab, by selecting the "Managed Support" category. After receiving your ticket, we will assess the complexity of your request and reply within thirty minutes with a time estimate for the task; upon your confirmation, we will complete the request, and management time will be charged to your account credit.

−	We are also able to automatically intervene on your server if a service fails -- contact sales@lunanode.com for more information.	+	We are also able to automatically intervene on your server if a service fails -- contact [sales@lunanode.com] for more information.