Frequently asked questions

Cannot connect with SSH to newly booted VM

The provisioning and booting process may take as long as five minutes in some cases, depending on the specific operating system you are selecting.

Note that if you selected an image marked "ISO" when provisioning the VM, you will have to install the operating system via VNC. If you simply want a ready-made VM up and running, you should select an image marked "template" instead.

I cannot ping my IP address 172.20.8.187

The IP address starting with 172 is the private IP address for your VM. Go to your VM details page and look for the "external IP address".

How to purchase the Special XYZ plan?

First, check [1] to make sure it is still in stock. If so, you can register an account and then go to the Create VM sidebar option to create the VM of your desired special plan. Note that special plans are only available for a limited time.