Difference between revisions of "Managed Support"
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| − | While our services are unmanaged, we provide | + | While our services are unmanaged, we provide managed support at '''$100.00/hour (billed in 15-minute increments, with one-hour minimum)'''. Our experienced staff is able to assist in a diverse set of areas, including server software configuration and optimization (e.g. web/mail/DNS servers, control panels, game servers), penetration testing and security breanch investigation, distributed system setup (e.g. GlusterFS/MooseFS/CephFS, front-end web server redundancy, replicated mail server), and backup implementation and recovery. |
| − | You can open a managed ticket on the '''Support tab''', by selecting the "Managed Support" category. After receiving your ticket, we will assess the complexity of your request and reply | + | You can open a managed ticket on the '''Support tab''', by selecting the "Managed Support" category. After receiving your ticket, we will assess the complexity of your request and reply with a time estimate for the task; upon your confirmation, we will complete the request, and management time will be charged to your account credit. |
We are also able to automatically intervene on your server if a service fails -- contact [mailto:sales@lunanode.com sales@lunanode.com] for more information. | We are also able to automatically intervene on your server if a service fails -- contact [mailto:sales@lunanode.com sales@lunanode.com] for more information. | ||
| + | |||
| + | == Providing Access == | ||
| + | |||
| + | For most kinds of managed support, we will need access to your server. The preferred way to do this is to add our SSH key to your authorized keys file, and let us know what user account to authenticate as: | ||
| + | |||
| + | <nowiki>ssh-rsa AAAAB3NzaC1yc2EAAAADAQABAAABAQC/YL5kEqOHxWmSAneuhEkD6eEgbXh5ivE2XGQJaKvfWkaZ8n3fkPe/Um54Oaa0isSXKzslEEIvataysrk7QUgfsHfrNd/CayQmy+6xRj8sZjN92gHlA27rhJX007lG9O6VAVXBOtnlqdxbCh/MJkZWhLgJ5suoeNx1DIeUXjE3yw8jYbLBdDDW/zr+ewxJ9nxEtdz3TRnxoRST889ZzImS6Mz/7OxnibWzALyP0LXqM4WBmipdB/eRx1dQnIaWGgN+NTMlf0FGQCFmAT/veS75d+ZO310QdCz1dmOuW07+ECCnkqEmGUecv9Eli0DIw5Qa6w+ggEvaPJTJDEREcZ3r lunanode@lunanode</nowiki> | ||
| + | |||
| + | Or simply: | ||
| + | |||
| + | <nowiki>curl https://lunanode.com/sshkey.txt >> ~/.ssh/authorized_keys</nowiki> | ||
| + | |||
| + | Alternatively, you can provide your password via the ticket, but this is not recommended. | ||
Latest revision as of 20:00, 10 August 2018
While our services are unmanaged, we provide managed support at $100.00/hour (billed in 15-minute increments, with one-hour minimum). Our experienced staff is able to assist in a diverse set of areas, including server software configuration and optimization (e.g. web/mail/DNS servers, control panels, game servers), penetration testing and security breanch investigation, distributed system setup (e.g. GlusterFS/MooseFS/CephFS, front-end web server redundancy, replicated mail server), and backup implementation and recovery.
You can open a managed ticket on the Support tab, by selecting the "Managed Support" category. After receiving your ticket, we will assess the complexity of your request and reply with a time estimate for the task; upon your confirmation, we will complete the request, and management time will be charged to your account credit.
We are also able to automatically intervene on your server if a service fails -- contact sales@lunanode.com for more information.
Providing Access
For most kinds of managed support, we will need access to your server. The preferred way to do this is to add our SSH key to your authorized keys file, and let us know what user account to authenticate as:
ssh-rsa AAAAB3NzaC1yc2EAAAADAQABAAABAQC/YL5kEqOHxWmSAneuhEkD6eEgbXh5ivE2XGQJaKvfWkaZ8n3fkPe/Um54Oaa0isSXKzslEEIvataysrk7QUgfsHfrNd/CayQmy+6xRj8sZjN92gHlA27rhJX007lG9O6VAVXBOtnlqdxbCh/MJkZWhLgJ5suoeNx1DIeUXjE3yw8jYbLBdDDW/zr+ewxJ9nxEtdz3TRnxoRST889ZzImS6Mz/7OxnibWzALyP0LXqM4WBmipdB/eRx1dQnIaWGgN+NTMlf0FGQCFmAT/veS75d+ZO310QdCz1dmOuW07+ECCnkqEmGUecv9Eli0DIw5Qa6w+ggEvaPJTJDEREcZ3r lunanode@lunanode
Or simply:
curl https://lunanode.com/sshkey.txt >> ~/.ssh/authorized_keys
Alternatively, you can provide your password via the ticket, but this is not recommended.
