Difference between revisions of "Managed Support"
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You can open a managed ticket on the Support tab, by selecting the "Managed Support" category. After receiving your ticket, we will assess the complexity of your request and reply within thirty minutes with a time estimate for the task; upon your confirmation, we will complete the request, and management time will be charged to your account credit. | You can open a managed ticket on the Support tab, by selecting the "Managed Support" category. After receiving your ticket, we will assess the complexity of your request and reply within thirty minutes with a time estimate for the task; upon your confirmation, we will complete the request, and management time will be charged to your account credit. | ||
| − | We are also able to automatically intervene on your server if a service fails -- contact [sales@lunanode.com] for more information. | + | We are also able to automatically intervene on your server if a service fails -- contact [mailto:sales@lunanode.com sales@lunanode.com] for more information. |
Revision as of 02:40, 30 June 2015
While our services are unmanaged, we provide 24/7 managed support at $60.00/hour (billed in 15-minute increments). Our experienced staff is able to assist in a diverse set of areas, including server software configuration and optimization (e.g. web/mail/DNS servers, control panels, game servers), penetration testing and security breanch investigation, distributed system setup (e.g. GlusterFS/MooseFS/CephFS, front-end web server redundancy, replicated mail server), and backup implementation and recovery.
You can open a managed ticket on the Support tab, by selecting the "Managed Support" category. After receiving your ticket, we will assess the complexity of your request and reply within thirty minutes with a time estimate for the task; upon your confirmation, we will complete the request, and management time will be charged to your account credit.
We are also able to automatically intervene on your server if a service fails -- contact sales@lunanode.com for more information.
